Terms and conditions


Any order placed on this site implies, on the part of the customer, full and unreserved acceptance of our conditions of sale.
Consequently, the customer acknowledges being fully informed of the fact that his agreement to the provisions of these general conditions does not require the handwritten signature of this document, to the extent that the customer wishes to order the products on this site.
These conditions of sale are subject to change. The applicable conditions are those in force on the site on the date of the order, and valid until the expiration of the warranties for the products purchased. It is up to the customer to save or edit these general conditions of sale when placing the order.

Prior to signing the agreement, the Customer will provide all necessary advice and ensure that the hardware, software and/or services it plans to order correspond to its needs and the intended use. he discounts it. We assume no responsibility for an error of choice or assessment by the Customer.

ARTICLE 2 - Object

The purpose of these general conditions is, on the one hand, to inform any potential customer of the conditions and modalities under which DATA-CONCEPT carries out the sale and delivery of the products ordered, and on the other hand, to define the rights and obligations of the parties in the context of the sale of products offered to the customer by DATA-CONCEPT


DATA-CONCEPT presents on its site the products for sale with the necessary characteristics respecting the legislation of the Consumer Code, which provides the possibility for the potential customer to know before taking the final order the essential characteristics of the products he wishes to acquire .

The photographs and technical data sheets of the products are given for information purposes only and are not contractual. In the event of an error or omission in one of these photographs or technical sheets, or in the event of modification of product characteristics by suppliers, Data-Concept cannot be held responsible. Furthermore, Data-Concept reserves the right to modify the assortment of products depending in particular on the constraints linked to its suppliers.

The total or partial impossibility of using the products ordered, in particular due to material incompatibility, cannot give rise to any compensation or reimbursement or call into question the liability of Data-Concept, the customer remaining the sole judge of the compatibility of the products. products ordered with those already in his possession.

The products are offered for sale while stocks last. For products not in stock at our premises, our offers are valid subject to availability from our suppliers. If an unavailable product is ordered, the customer will be informed by email as soon as possible. He can either cancel his order and request a refund, or request replacement with a product of equivalent price and characteristics.

The prices indicated on the Data-Concept.eu or be website are expressed in euros and excluding taxes, excluding shipping costs. They may be modified at any time and without notice. To this price, transport costs calculated according to the type of items ordered and the mode of transport chosen must be added. Shipping costs are indicated on the order form which precedes final validation. The price is payable in cash on the day of the order. The prices charged are those applied at the time of the order within the limits of available stocks.


When making their first order on the Data-Concept site, the customer is invited to open a customer account using the form made available to them which contains the information necessary for their identification such as their last name, first name, email and address. billing and delivery postal address. And for each new order, he must identify himself using his login and password to be able to validate his order.

From the moment the customer confirms the order form by clicking on the "Validate" button, he is considered to have knowingly and unreservedly accepted these general conditions of sale, the prices, volumes and quantities of the products ordered. . From this moment, the order is recorded, and an order number is communicated to the customer as well as a confirmation by email. The data recorded in the database by Data-Concept constitutes proof of the nature, content and date of the order. It is the customer's responsibility to verify the accuracy of the data he provides to Data-Concept. In the event of an entry error, Data-Concept cannot be held responsible for the consequences of delay or delivery error. In this context, all costs incurred for reshipment will be the responsibility of the customer.


The customer can choose to pay for their order among the different payment methods offered by Data-Concept. The total price of the order must be paid upon validation of the order by the customer. For each payment method, Data-Concept reserves the right to ask the customer for proof of identity and address in the event that the sums involved are large.

Any order paid by check or transfer will only be processed upon receipt of the means of payment. Shipping times are to be recalculated from the date of receipt of the payment method.

Data-Concept reserves the right to suspend or cancel any order and/or delivery, whatever their nature and level of execution, in the event of non-payment of any sum due by the customer, or in the event of refusal of payment authorization from officially accredited organizations.

Data-Concept reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration.


After order confirmation, Data-Concept undertakes to deliver the ordered products to the customer at the address indicated on the order form.

Delivery times begin from the date of payment of the order and depend on the products ordered. In the case of an order for several products with different delivery times, the default reference time is the one where the delivery time is the longest.

Data-Concept cannot be held responsible for delivery delays due to errors or disruptions attributable to carriers (total or partial strike in particular of postal services and means of transport and/or communications).

For deliveries outside of Belgium, the customer undertakes to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country in which the delivery is received. order. Data-Concept disclaims all legal responsibilities if payment of taxes is not made by the customer.


By signing the delivery note, the customer accepts the products delivered as is and therefore no claim relating to damage suffered during transport will be accepted. It is the customer's responsibility to carry out all checks and make all reservations upon receipt of the material and to exercise, if necessary, any recourse against the carrier.

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature, and must be reported to the carrier and as well as to Data-Concept within 48 hours. Any complaint received after this deadline will be rejected without possibility of appeal.

In the event of delivery errors and/or non-conformity of the products delivered in kind or in quality compared to the indications appearing on the order form, the customer must submit his complaint to Data-Concept customer service within 48 hours either by email or by registered letter to the following address:
71 avenue Bel-Air
1330 Rixensart BELGIUM

Any complaint made after this deadline will be rejected without possibility of appeal.


In accordance with the Consumer Code, the customer has a period of seven clear days from the date of receipt to return the ordered products at their own expense for reimbursement.

The withdrawal does not apply to software acquired by downloading, these being considered services and not goods.
The withdrawal does not apply to our software for which an evaluation version exists.

The products must be returned to Data-Concept in perfect resalable condition, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by the invoice corresponding to the purchase.

In particular, products such as software, discs, DVDs, CD-ROMs must not have been unsealed, so that the customer can benefit from the right of withdrawal.

Likewise, if the product includes a warranty sheet or any other document to be completed, this must not be completed so that the customer can exercise his right of withdrawal.

Any product that is incomplete, damaged, damaged or whose original packaging has been damaged will not be refunded or exchanged.

The right of withdrawal is exercised without penalty, with the exception of shipping costs which remain the responsibility of the customer. In the event of exercising the right of withdrawal, the customer has the choice of requesting either a refund of the sums paid, or an exchange of an amount equivalent to the sums paid. In the latter case, the re-shipment costs remain the responsibility of the customer.


The warranty relating to the products sold is limited to 1 year or that granted by the manufacturer, well known to the Customer or about which the Customer is supposed to have informed himself completely before concluding the contract, and, where applicable, to the program of extension of warranty concluded by special agreement. In particular, it does not cover the consequences of the following cases: insufficiency or failure of the environment, telecommunications, electricity, etc.; Consumables and normal wear of parts; Modification of the delivered products made without our prior written consent. The warranty is limited in all cases to the repair or outright exchange of defective products, the choice between repair and exchange being at our sole discretion. The warranty covers repair materials and labor, the product will be returned and collected by the Customer or at the Customer's expense. The granting of the guarantee assumes that the products delivered are used responsibly, according to the conditions of the offer or under the normal conditions of use mentioned in the catalogues, notices and manuals made available to the Customer.


Data-Concept will under no circumstances be liable to you for any special or indirect damages, claims or losses whatsoever arising from the use or inability to use the software even if Data-Concept has been advised of the possibility. such damage. Under no circumstances can our contractual or extra-contractual liability be incurred due to damage caused to people or property other than the products delivered or the products which are the subject of our provision of services. We are not required to pay any compensation to the Customer or third parties for indirect damages, unless they result from willful misconduct on our part. In particular, any loss or deterioration of data, loss of profit, loss of customers, etc. are considered as indirect damage. It is therefore the Customer's responsibility to make backup copies of its operating systems, applications and data regularly and, in any case, before any technical intervention. In any event, if our liability were established for culpable non-performance of the contract, the total amount of compensation to which we could be held will not exceed the price excluding VAT of the damaged delivered product or the equipment directly damaged by our service. services. No action by the Customer, for any reason whatsoever, may be brought against us more than one month after the occurrence of the event on which it is based.


Rapid interventions can be carried out on equipment not acquired from Data-Concept or out of warranty. These services will be invoiced according to the general rate.


In any case of dispute relating to the exclusion or interpretation of the contract, the courts of Wavre are the only ones with jurisdiction for express agreement, even in the event of an incidental request, warranty claims or in the event of multiple defendants. . However, before any legal action, the purchaser has the possibility of seeking all amicable solutions.

Demo videos

In our After-Sales Service (After-Sales Service) section, you will find training videos for all of our software. These videos offer you the opportunity to discover the many possibilities offered by our products. The main objective of these videos is to enable you to gain complete autonomy, giving you the ability to resolve usage questions on your own.

If you want to master all the basics necessary to effectively use Restobar or Flexo, our training courses are specially designed for you. They will equip you with the skills needed to become an exceptional salesperson, providing you with the knowledge and expertise required to excel in your field.

    Your Cart
    Your Cart is emptyReturn to Shop